Support Subscription

The support subscription funds the continued development and maintenance of PyPSA and secures its long-term future as free and open-source software. In return, companies and institutes that rely on PyPSA gain access to PyPSA experts' time for technical support, accelerated bug fixing, and a communication channel to suggest directions for future development.

What we offer

• Long-term assurance. Your subscription directly funds the lead developers' time maintaining PyPSA and ensures its sustainability for everyone.
• Ticket-based support. Submit questions about using tools from the PyPSA ecosystem. We can help you debug and resolve specific issues. Tickets are answered in pre-defined response times.
• Technical calls. Subscribers can schedule calls with the team for in-depth technical discussions and guidance on modelling approach. Appointments are available in pre-defined response times.
• Accelerated bug fixing. If your work is blocked by a bug in PyPSA, we treat that as a priority.
• Feature suggestions. Subscribers get a direct channel to suggest and discuss features for future development. We cannot promise to implement every request, but we can promise that we consider your requests.
• Review. Subscribers can book additional time for detailed review of their work, e.g. methodology, implementation, tool migration, or reports, at pre-defined rates. This audit service is only available to subscribers.

What we do not offer

• Custom model development. We do not develop or maintain custom private models for you; we want to support you building your own.
• Integration into company systems. We do not help with integrating PyPSA applications into internal systems and resolving firewall-related installation issues.

Subscription plans

We start with custom offers for service agreements, so that each subscription fits your support needs. We may introduce standardised packages later on.